The app is terrible, the charging points are awful. I have spent an hour and £120 trying to start a charge. Sometimes it works straightaway, sometimes it doesn't. There seems to be no rhyme or reason. Incredibly frustrating. I feel so sad that our nearest charging point is a Shell one. I am convinced the pre-authorisation charge is a way for these companies to make money. Why does it take 8 - 14 days to return a pre-authorisation charge for a payment that didn't go through? Where is my money being held during that time? Believ Charging points are time consuming (particularly if you make a mistake) but at least they work. Use them, avoid Shell, save your sanity.
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