I have used Shell petrol for some time and since the fuel is always highly priced I used the Shell 'Go ' scheme (for what it is worth!) to try and get some "free" fuel. However, I recently visited a station whose 'Go' card scanner was not working. So, I forwarded a copy of the receipt to Shell along with a written explanation and asked for points to be reimbursed, something I know that they can do, but I never had any replies despite sending the same message THREE times over a one month period. That is NOT how you care for customers, no matter how big you are.
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