Shell Five Ways, Birmingham – February 2025:After 15 years as a regular customer at Shell Five Ways, I never expected to be treated with such contempt. I was browsing with a friend who was openly holding a large bottle of milk, ready to pay when a staff member abruptly demanded I empty my coat pockets. It was winter, I was wearing a bulky coat, and I was stunned. I complied, but made it clear how degrading and unjustified the accusation was. He hadn’t seen me take anything, and I’ve never shoplifted in my life, I'm 55 years old.As someone who is autistic, I can’t help but wonder if my mannerisms were misjudged. I had to leave the store to avoid a meltdown. My friend still wanted to pay for the item, but was told we were banned anyway. What made it worse was another staff member, someone who likely recognised me from years of polite visits was sitting silently, watching the whole thing unfold. No intervention. No accountability. Just complicity.This wasn’t just poor service. It was a disgraceful failure of basic respect, and Shell Five Ways should be ashamed.(The date given is approx.)
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