shell.co.uk

1.4
1.4 Based on 201 reviews

...

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Darktristor
Poor customer service.

I visited the Bellgrove road site and paid to use the car wash. The queue was quite long and so it took a while to get through. I subsequently received a parking fine from Euro Car Parks for being on the site too long. I raised this issue with customer services at Shell and was asked to bring the fine letter to the fuel garage. I was assured that the matter would be dealt with and that I wouldn't need to pay the fine.However, Shell Advisor Michael not responding to me anymore via email and I am being harassed by Euro Car Parks to pay an increased amount.If I were you I would check if a Shell garage uses Euro Car Parks to manage the forecourt and if they do just go elsewhere.

1
Date of experience: Mar 30, 2025

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