I have actually been trying to assist my 94 year old friend and neighbour, whom is vulnerable and reliant upon his internet for medical and personal services. He has been without a connection for 4 weeks now.all i keep getting told is that we will update the notes and someone will call us back and no one does.i had provided my details for when the first engineer had been scheduled. this was not passed onto the engineer and having tried to call my friends dead wife, reported the number not being in service. the last engineer failed to turn up at all and shell cannot even explain why. on a call today they told me an engineer had come yesterday and could not get access which is fiction and i have since proved that to them. so lots of apologies each time i call but no action and no call back.it's a shameful treatment of a dignified old man that should expect at least one person there to care and help him out.
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