I don't believe there's a worse company when it comes to an energy provider! Late email responses and complete ignorance! Incompetent! We've applied for the British insulation scheme on our council website last year and because they were our energy provider our application passed on to them. Not only they didn't do anything about it, but they ignored it completely and when they moved from the UK as a home energy provider and our home energy was passed on to octopus, our application was lost. They passed it on to them late and they didn't even prioritized it when they passed it and we're still waiting because of them. If they had arranged for our application to be moved instantly when the switch was actually made, we will probably have it solved by now. They don't care about there customers and certainly they don't care about their needs. Stay away! Attaching an approximate date because I just found out how they passed on the application: late without prioritizing it, knowing that it's about a family with a small child! All they had to do was mention that the application was started last year not when they switched!!!
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