Filled with petrol and unusually for me went into the shop to pay as I mostly use the app. Picked up a couple of packets of Polo, put them on the counter and quoted my pump. The very charming cashier struck up a conversation (how are you, weather etc.) and I presented my card. I spend over £15000 a year on fuel so never bother with prices or bill checking, it's an absolute necessity for me. Imagine my horror to receive a letter from a third party accusing me of driving off without paying! The station telephone seems to be forever engaged and upon contacting Shell I was taken aback to be blamed! Anyone could make a genuine error as this cashier did and of course I'm willing to pay for my petrol, but don't see what I should pay a £60 admin fee
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