Shell Energy: A Customer Service Nightmare at Pershore GarageShell Energy, a name synonymous with fuel and convenience, recently provided a far from convenient experience at Pershore (WR10 2DT) garage. This account details a series of frustrating events that culminated in feelings of embarrassment, accusation, and a complete lack of customer care.The incident occurred at the Shell garage located at B4083 A44, Pershore WR10 2DT on 9 March 2025 at 2:10 AM. Upon arrival, I found the shop unattended and had to locate the store manager, identified as Karen, to activate the fuel pump. This initial inconvenience was just the beginning of a much larger problem.After filling their gas tank, I attempted to pay using six different cards in shop through Ingenico credit card machine IN YOUR STORE, all of which inexplicably failed. I had successfully used the same card at a Costco earlier that day and had ample funds available. Karen stated that all cards were being declined, despite claiming the card machine was working correctly.I requested to test the machine with Karen's own card for a nominal amount was denied, a move that felt particularly unhelpful given the situation. Stranded at 2 AM after a long day's work, I felt increasingly humiliated, especially when Karen requested identification from me and asked me to fill out a form with their personal details.I was feeling treated as if they were attempting to steal fuel, a perception exacerbated by the lack of explanation regarding the purpose and security of the collected information, raising concerns about GDPR compliance.The situation took another turn when VARS Technology, seemingly acting on behalf of Shell Energy, sent an email demanding payment for the fuel plus an additional £5 charge. This communication further reinforced the feeling of being wrongly accused of a crime.I am now refusing to pay the demanded amount and am seeking legal counsel. I am also demanding the return of the form containing their personal information, citing concerns about its use and storage.This experience highlights a serious lapse in customer service and raises questions about the functionality of the card machines at this particular Shell garage. This paints a picture of a frustrating and humiliating experience, leaving them feeling unfairly accused and mistreated due to a technical malfunction. I want Shell Energy to address this complaint and rectify the situation to avoid further damage to your reputation.Kind Regards,Vinay
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