sherum.com

3.7
3.7 Based on 140 reviews

...

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Non-responsive customer service

I ordered a small ventless cooling a/c device from them. However, it has never worked properly. It barely does anything and shuts off erratically. I have reported this to their customer service department but all they’ve done is ask me the same questions repeatedly. And then they just ignore me! I asked them for a copy of the instructions because I lost mine recently and they just completely ignored that too. It seems like they keep changing the products that they sell. I would never buy anything from them again. The date of incident is around the last time I contacted them. I was actually in contact with them since January 2025 through the end of August 2025.

1
Date of experience: Aug 29, 2025

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