The product is overpriced, which I can accept, but the customer service is unacceptable—slow and rude! I initially inquired about sizing for a replacement watch band and received incorrect information from customer service, which I had to verify myself. I ordered the correct band but received the wrong item. It took over a month to get a refund, and they did not return the $25 for postage, even after admitting to sending the wrong product. I ended up buying a quality band online for a much lower price with free shipping! Only purchase if you absolutely must and are near a physical store.
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Shinola is an American luxury goods brand based in Detroit.
