I bought a bag from the company and was supposed to receive a 10% discount for first-time purchases. The discount wasn't applied. After sending an email and waiting three days with no reply, I called and spoke to a representative. I was told that new arrivals are not eligible for discounts, which was not mentioned in the offer. Management refused to address the issue, making this a very disappointing experience for a first (and last) time buyer.
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Shinola is an American luxury goods brand based in Detroit.
