I've had an $800 watch from the company for several years and was very happy with it until recently when the crown fell off. I took it to a local watch repair person, who said he could fix it if the company would send me a new crown. When I called, they said they do not send out parts due to concerns about fake products. I have a receipt and the watch has a serial number, so they could verify it’s not a fake. They insisted I ship it to them for repairs at my own cost. I will never purchase from this brand again. As a retired federal judge and law professor, I rate their customer service an F, though the representative was very nice, so I give her an A+ for her demeanor. I'm extremely disappointed.
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Shinola is an American luxury goods brand based in Detroit.
