The products look nice (although don't know for certain as have yet to receive mine) but the customer service and general delivery process is terrible.Paid $50 for delivery (already a lot in this day and age but figured since it was coming from the States, and it was an engagement gift, I would suck it up). UPS guy arrives at my door - fiancé (who doesn't know the gift is coming) answers the door and is told to pay a £132 charge. UPS guy says we can pay in cash there and then (obviously don't have that lying around the house) or "pay online".Kicked myself for not asking further details. Have no tracking number, no information from Shinola, no way of paying online. Contacted UPS; they can't do anything without a tracking number. Tried to contact Shinola - contact form on website does nothing; no response on Twitter; phone number is US only - and having already apparently signed up for more than $200 over the watch's cost, I'm not that keen to pay a load of money calling the US! Obviously customs charges are out of their hands but when it's going to add up to so much I think it would be fair for there to be a pretty transparent warning on the website!So now I'm left in limbo, hoping someone replies to my email so that I can pay this extortionate charge to get the surprise watch which is no longer a surprise.Overall, just a ridiculous process. Really wish I'd read other reviews on this company beforehand.
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Shinola is an American luxury goods brand based in Detroit.
