OUR CAR WAS STOLEN !!!!!!!I had an extremely stressful experience with Ship My Car in Milton Keynes after my car was stolen while it was in their care for less than 48 hours in December 2025.Unfortunately, the problems started well before the theft. The vehicle was left sitting at Southampton Port for around 7 weeks before being collected despite us repeatedly calling and chasing them to arrange pickup. This level of delay and lack of organisation was extremely frustrating and set the tone for the rest of the experience.Communication throughout was also very poor. Phone calls regularly went unanswered and it often felt as though they simply avoided picking up the phone when they recognised the caller. When you are dealing with something as important as vehicle importation and custody of a high value asset customers should not have to constantly chase for updates.Another major issue involved the IVA test. We were told the earliest appointment they could arrange was two months away. After taking matters into our own hands and contacting the DVSA directly we managed to secure an appointment the very next day which raises serious questions about how proactively Ship My Car were actually managing the process.The situation escalated significantly when our car was stolen from their Milton Keynes facility on 14th December. In our view this represents serious negligence. Regardless of whether thieves forced entry onto the premises they should never have been able to access the vehicle keys at all. We were told the key lock box may have been pried open with a tool. If that is the case then storing keys in a small lock box is completely inadequate for a facility holding high value vehicles. Keys should be kept in a secure floor mounted safe or stored offsite not somewhere that can be easily forced open.As of now, just shy of 3 months after the theft, we have still not received an insurance payout and just get the " we will update you when we can", we remain at a loss of approximately £42,000+. The lack of resolution and accountability has made an already stressful situation even worse. Because of this we will be pursuing legal action against Ship My Car.Based on our experience I strongly recommend that others think very carefully before using this service. The delays, lack of communication and ultimately a serious security failure resulted in a very costly and frustrating experience for our family.Also while reading through the reviews we could not help but notice the large number of perfect 5 star reviews that have appeared over the last few days many from accounts that seem to have only started leaving reviews since February 2026, Funny that.
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Our experienced team specialise in shipping cars around the world, from a single vehicle coming back to the UK through to organising the car shipping logistics for major motoring events.
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