A total disaster...Let's start at the end:- My imported car was stolen (along with several other cars) from SMC "secure facility" on Dec 14th.- In 8 weeks since I had just one call from SMC…in which they asked for a payment!- My car failed its IVA test, the car having been with SMC for 2 months to prepare it.- On arrival in the UK port my car (and cars belonging to my partner) wasn't cleared for over 3 weeks.- On collection of our cars in Dubai they then sat for 4 weeks in the hot sun without being shipped. When inspected they were baking and covered in sand.- On collection of the vehicle(s) from my house they lost one registration plate, requiring me to attend a police station for 8 hours to resolve it. SMC did not help or apologize.The highly trained driver who collected my car…it was in fact his first day at work and I had to load the car for him.It has now been over 7 months waiting for my car and dealing with Nick and Kingsley. They have been dismissive, rude, and passive aggressive throughout. There is no aspect of this these people or their company that is smooth, professional, or caring in any way.In the beginning Nick and Kingsley were very helpful, friendly and cooperative. I was advised by SMC that their insurance will cover the loss. But since then there has been no contact or updates, so now they have a lawsuit.I have photos and correspondence that supports every detail of this review.
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