My Ship My Car Experience.I Instructed Ship my Car to handle the import of a car from California to the UK.Timeline quoted on the phone and in their import guide is as follows2 to 3 Days delivery to port2 to 3 weeks customs clearance and loading6 shipping LA to UKTotal time LA to UK 8 to 10 weeks.No timeline quoted for UK Customs clearance and delivery.I received a quote on the 26th February and paid the amount due on the 27th February.Ship my Car emailed the Vendor to confirm they were handling collection of the vehicle.They failed to arrange collection the vehicle for over 3 weeks.This led to the vendor (unasked) arranging shipping to the port himself on 22th March I queried the delay in collecting the car and was advised it was with the way transport is arranged in the US, it is via a bidding system.Ship my car charge a fixed fee for collection and transport with apparently no dedicated haulage contractor in the US to handle collection and delivery, so it seems if no one bids for the work or the bid is not to ship my cars liking, your car does not get collected.The car arrived at the port on the xxx April, there was an issue with the title documents, this was not ship my Cars fault.The Car and correct paper work were accepted by the port on 4th April and cleared for shipping by customs on 5th April some 3 weeks later.When I asked on a weekly basis for a shipping date, the stock replies were ,” We are Chasing for a date,” “Shipping will be soon”, “Will advise ASAP”When I complained about the delay I was informed rather arrogantly by the managing director, “We are the biggest UK agent of the biggest US shipper, unfortunately delays happen”At no point in the process was any explanation offered or reason for the delay given.I was originally provided with a UK port arrival date of 5th July, this was subsequently changed to the 19th July, I queried the change in arrival date and received the all-encompassing reply “Vessel is delayed” I was never given an actual shipping date but was told to expect the car to arrive in the UK on 19th July.The car final arrived in the UK on the 21st July, and was delivered to me on 31st July.This is a Ship my Car total collection, shipping and delivery time of 19 weeks, well outside the 8 to 10 weeks quoted.UK registration of the vehicle was a part of the service I had requested and been quoted for.The afternoon before delivery I received my final invoice, the fee for UK registration was not on there. I queried this with the company and was advised as the vehicle did not have a current MOT (it is MOT exempt) and as they were not checking over the vehicle they would not be carrying out the UK registration. They advised me that as a company they do not register a vehicle they have not inspected even though an MOT is not required.If this was the companies policy it is not stated anywhere in the documents supplied, they were fully aware that they were not undertaking an MOT or inspection of the vehicle.It would have been a common curtesy to inform me that in fact they would not be undertaking the UK registration.I could have then ordered the registration documents from the DVLA in plenty of time, not the evening before the car arrived.To register the vehicle I needed the original title documents, they were not delivered with the vehicle.After numerous requests I received the documents on 8th September some 5½ weeks after I received the car, this led to a delay in in the UK registration of the carThis was the first car I have ever imported and by appointing Ship my Car I hoped for a stress free import process, unfortunately it turned out to be far from that.The import service provided by Ship my Car fell well outside their own quoted service delivery timelines and their level of customer service left a lot to be desired.To say I was disappointed with the service provided by Ship My Car would be an understatement to say the least.If I import another vehicle from the US to the UK I would not use Ship my Car.Would I recommend Ship my Car?, I most certainly would not.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our experienced team specialise in shipping cars around the world, from a single vehicle coming back to the UK through to organising the car shipping logistics for major motoring events.
We are the UK’s leading full service importer of classic, new and used cars into the UK, employing only the highest qualified IVA technicians in the country, you can be sure that any modifications needed for MOT/IVA testing are carried out to the highest standard.
Our unique car shipping instant quote calculator has been developed over the years to instantly, accurately and with no obligation provide you with a full breakdown of all costs involved in shipping any make/model of car.
See more
