I shipped my car from Hong Kong to Milton Keynes in December, and the experience has been a total nightmare. If you value your vehicle or your sanity, do not use ShipMyCar.
Here is why:
Total Lack of Communication: They have completely disappeared. I have had "no noise" from them for months. I’ve had to do all the legwork myself, including tracking my own shipment to Southampton because they couldn't be bothered to provide a status update.
Zero Accountability: Every request for information is met with a lukewarm, "out of scope" response or a poor attitude. They show no urgency and zero desire to help the customer.
Slow & Incompetent Admin: Their administrative process is incredibly slow. They constantly disappear when needed most, showing a complete lack of professional standards.
Unsecured & Untrustworthy: Given the recent reports of security issues at their Milton Keynes site in December, the fact that they won't communicate is terrifying. Everything about this company feels unsecured.
I am currently preparing different escalations including Small Claims Court case against them. They have failed on every level of service. Do not trust them with your car—you will end up doing their job for them while they ignore your emails.
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Our experienced team specialise in shipping cars around the world, from a single vehicle coming back to the UK through to organising the car shipping logistics for major motoring events.
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