You might notice an unexpected additional fee almost three weeks after purchasing their label — of course, without authorization or any explanation.If you try to dispute the charge, they’ll simply redirect you to the shipping carrier.There is no option to delete your bank card information from their system — not even through backend operations. Their explanation? Either “the system doesn’t support it” or it’s “for the sake of customer privacy.” What kind of logic is that? If you contact their claim team, this reseller platform will transfer responsibility to the actually shipping carrier. You will end up wasting more time with somewhere else. Remember all the fees are directly charged from this reseller platform. Claim team will not help you. You can request to cancel your account, but even then, there’s no guarantee your payment information will be removed.This is a serious violation of user privacy and data control. Be very cautious before using their service.
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