Honestly would consider them to be somewhat of a scam due to recent experience. Our ecommerce business insured an order that was delivered with damage. The customer informed us of this, and included a photo showing the product damaged.We provided the requested documents: invoice, product damage that the customer sent to us. Then almost within 5 minutes, we got an email with further document requests. They want more proof of product value, more photos. We asked the customer to take more photos, which they begrudgingly did. Email back an hour or so later, asking to see outside of box. There was never an issue with the outside of the box, it's the product itself that was damaged.We used them to insure every order, they could check the insurance history themselves to see this truly was a once in thousand occurrence, and their response was basically to exhaust us and our resources to chase less than $100 in coverage. Dishonest, will be using another shipping company and insurance provider (also avoid ParcelGuard, their other company name).
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
