Avoid Shipsurance at all costs. If I could give zero stars, I would. We are a small business and paid for $3,000 of insurance on a large shipment. The package arrived at its destination completely mangled, with a massive, gaping hole in the side. The vast majority of the units had fallen out and were lost forever.What followed has been a masterclass in bad-faith insurance practices. We have been going back and forth for weeks, submitting over 30+ images of the destroyed box, the packaging, the remaining damaged items, invoices, and detailed proof of value. Each time we complete their checklist, they invent a new, more absurd one.Their latest demand? That we individually photograph all 1,500 units that were damaged inside the box. This is after we already sent photos of the entire damaged lot. It is an impossible, insulting request designed for one purpose: to make us give up on our legitimate claim. They are ignoring the 9,000+ units that are completely missing and focusing on creating an administrative nightmare.This company's business model appears to be collecting premiums and then creating an endless loop of bureaucratic nonsense so they never have to pay out a claim. It is a scam, plain and simple.I demand immediate outreach from a senior manager or executive to resolve this claim and process our payment in full. Do not use this company unless you want to throw your money away.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
