I own an e-commerce business and we spend thousands with Shipsurance insuring every package with a value over $200. A couple weeks ago we filed our first damage claim and it has been a nightmare since. We filed 4 different claims since the shipment consisted of 4 pieces and all were damaged during shipment. Total insured value we paid for was $8800 and we requested just a fraction of that for repair costs after getting a repair estimate (which they requested). Items were packaged to the industry standard and were packaged the same way we've packaged hundreds of items in the past with no issues.Shipsurance requested multiple photos and information repeatedly of the same items. Practicing patience we provided everything that was requested. The last request from them was for further photos of the damage on the items, which we provided. A few days later our claim was denied for "insufficient packaging" which is odd consider the last request for photos from them was for item damage, not packaging (packaging photos were provided weeks earlier). My follow up email to my representative requesting a re-evaluation has gone unanswered for days now.This company will do whatever they can to deny claims, despite us spending thousands with them over the years. It's highly disappointing to now realize we've had false trust in Shipsurance after all these years.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
