My customer received a damaged espresso machine valued at over $2,500. Unfortunately, they no longer want to keep it because Shipsurance has made the claims process incredibly difficult.To even consider covering the damage, Shipsurance requires two repair estimates.The machine weighs over 100 lbs, and each estimate involves a minimum of 3 hours billed at $100 per hour. That means I would need to spend at least $600 out of pocket just to maybe qualify for coverage, even though the actual repair might cost less than the estimates.Worse, Shipsurance clearly states they will not reimburse the cost of obtaining the estimates, only the repair itself if approved. This policy is completely unreasonable and puts all the financial burden on the claimant, even when the damage is obvious.This process feels like a deliberate way to avoid paying valid claims.I strongly advise other businesses to avoid Shipsurance. They waste your time and money while doing everything possible to deny support.Scammers.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
