Do not use Shipsurance.After weeks of providing every piece of requested documentation -- including photos, receipts, and a valid commercial invoice -- Shipsurance closed my claim and refused to reimburse me.They engaged in manipulative and deceptive practices, repeatedly requesting irrelevant documentation not outlined in their terms -- including artist confirmation and product reproduction details. These shifting demands appeared to be deliberate tactics to delay the process and ultimately avoid payment.Their reason for denial? That the items "did not remain with the recipient," citing a vague and misleading interpretation of their policy. However, their own terms clearly state:"All packaging material and damaged goods must be kept in the original form as received."This refers to the condition of the package -- not the physical possession of it. In my case, both the item and packaging were fully preserved, photographed, and documented in their original state. The only reason the item was no longer with the recipient was because the customer voluntarily returned it to my store -- a decision entirely outside of my control.This was a valid, insured claim. Their refusal to honor it is not only unprofessional, it's unethical.I strongly caution anyone considering Shipsurance -- their business practices reflect a clear lack of integrity, accountability, and respect for their customers.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
