I shipped my package via UPS through Pirateship, with insurance provided by Shipsurance (purchased through Pirateship as well).I have tracking information where UPS has clearly stated that they damaged the box and lost all of the contents. With that said, I have spent the past month now trying to get reimbursed for my damaged package.Shipsurance is being a total hassle over this, wanting proof that my customer paid for the product, and even after providing this information, now wanting proof that I actually deposited my customer's check. This is absolute absurd.The facts are simple:1) I paid to have the package insured2) It does not matter whether I was shipping to a paying customer, or a non-paying person... I paid for this package to be insured.3) It does not matter whether my customer paid, when my customer paid, when I deposited my customer's payment... I paid for this package to be insured.The resolution is simple: 1) I shipped a package, and paid to have it insured2) UPS admitted they damaged the package3) I expect to be reimbursed for the cost of the package without being harassed about itSimply put, Shipsurance wants to collect money for supposedly insurance shipments but does not want to pay out when there is a claim.EDIT: In response to their reply... looking for my customer's payment, or bank records showing that I deposited it, does not verify the value of the shipment. What DOES show the value of the shipment, however, is 1) the amount of money I insured the package for 2) the invoice that I sent my customer (which I sent to you a month ago). Additionally, I sent a copy of the check my customer wrote, but obviously, all of this isn't good enough. EDIT (11/11/24):Claim was paid, although every time I have had to go through this process, it is quite a hassle.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
