I want to share my frustrating experience with Shipsurance. Despite UPS declaring packages as lost or damaged, Shipsurance requires a signed affidavit from the recipient before processing any claim. This not only delays the process but is often impossible to obtain, leading to denied claims. Vendors are forced to reimburse customers within a reasonable timeframe, but Shipsurance’s 20-day wait period for filing claims is way out of line with the requirements of UPS or USPS, causing significant financial strain. Additionally, their retrospective audits and demand for repayment for claims already settled if the package is later delivered are both unethical and unfair, placing undue financial burden on vendors.Furthermore, Shipsurance requires an enormous amount of back-and-forth documentation and photographs, which seems designed to consume hours of a vendor's time, frustrating them and making the claims process even more cumbersome. Vendors who know that time is money find this approach particularly burdensome.For example, I recently received a notice from Shipsurance requesting reimbursement for a package that was eventually delivered after the claim was paid. Despite having no control over the delivery, I am now required to remit payment, which adds to the already significant financial strain.I strongly advise potential users to consider these policies before choosing Shipsurance for their shipping insurance needs. Their practices delay resolution, incur additional costs, and make it extremely difficult to get rightful compensation.The Shipsurance terms of service include the following relevant points:Claim Filing: Claims for loss must wait 20 days for domestic shipments (40 days for international) before filing.Affidavit Requirement: A claim statement or affidavit signed by the recipient is required.Retroactive Billing: If a package is delivered after a claim is paid, the vendor must reimburse Shipsurance upon their demand.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
