We’ve used shipsurance a lot over the years with Shopify. Now I wish Shopify would change carriers. Shipsurance puts forth so many delays anymore, even forcing you to wait for postal services to complete investigations that take MONTHS. Customers are glad and we all enjoy a false sense of security that we have insured packages UNTIL something goes wrong and they have to wait 20-40 days to file a claim, than 2-8 weeks for postal investigations. Unreasonable delays and we have to refund in advance of claim approval just to be sure customers aren’t angry at the incessant delays. Dear Shipsurance, If we buy coverage and wait the required long time to file a claim, pay the dang things out and don’t make us stall the customer even longer - FOR **MONTHS** We hate the experience now and are actively testing other insurers like Route.Shipsurance doesn’t care about your customers, and don’t care about your business and the consequences of stringing customers out for months to get a resolution. They only care about putting out as many roadblocks to paying claims as they can manage, for their own bottom line.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
