Complete scam. Unfortunately Shopify uses them as a partner for shipping insurance. I have no idea why a company like Shopify would use a partner like this. The amount of work and redtape they make you go through for a legitimate claim is nothing short of a scam. They have no intentions of paying claims. If you have a claim, you better hop you followed their T&Cs to a T or else they will find every loophole they can. If you ship on Shopify or any other platform - avoid adding the shipping insurance as they will do everything they can to NOT HELP YOU. Save the money.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
