Shipsurance is a company that cannot be trusted! In June I mailed a package valued at $220 by USPS with signature confirmation through Pirateship. The package was lost in the mail and is still listed as in transit. I sent in all of the information requested by the due date. The company then asked me to have the recipient complete an affidavit confirming that the package was never received. I explained to Pirateship that the recipient's sister purchased the package and I had no contact at all with the actual recipient. I was confused about the affidavit since Pirateship is showing that the box was never delivered. I explained this and Shipsurance stated that the affidavit must be signed or the need verification of a charge-off or refunded. I had already provided proof that the basket I customized was replaced and there was no refund or charge off. Well, Shipsurance denied the claim although I had provided everything I had. I was the purchaser of the insurance and I had no idea that I would need to have someone else to provide information besides myself. How could I possibly get someone to complete a form that I have never met or communicated with? You would think that verification that I replaced the basket would have been sufficient. Pirateship then tells me I could appeal the decision and provide details about the affidavit. Well, I have provided everything and I have nothing new to tell them. I may still attempt the appeal however, if they ignored the information before why would they pay attention to the exact same information now? I also contacted Shipsurance and was informed they do not speak with purchasers of their insurance but only sellers. I sent an email and never received a response. I also left a voice mail for Val, the Pirateship representative, and received no response. I honestly believe Pirateship nor Shipsurance took the time to review all of the screenshots and the information I provided. After all, it's not their loss. Be careful if you utilize this company.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
