RESPONSE TO SHIPINSURANCE REPLY:I already told her and sent her the email but it wasnt sufficient she wanted ANOTHER email after I asked the recepient to talk to her local post. The claim was paid in full and we were asked to pay it back to you today. So total scam. _ITS A SCAM INSURANCE. We had a package going oversees. The package has not scanned since Oct 31st. After the customer emailing us and contacting their local post several times we opened a case with them who asked us to wait for 40 days for international packages. We of course waited. After the 40 days passed they asked our customer to accept a link in which they state they have not received the package. They approve the claim and paid us and thus, we reimbursed the customer. 90 days later Emily reaches out saying the package was delivered and we should pay them back. I contact the customer, she tells me she HAS NOT received the package. This was not sufficient evidence for Emily that insisted I ask the customer to contact her local post yet again (she had contacted them several times in the 40 day period while we was waiting for the package).After 90 days plus I refuse to ask my customer for the money I refunded her back. So its basically a Scam this insurance because I acted 100% based on what the resolution of their claim was. So for them to come months later to tell us “ohh but it was delivered” its just ZERO protection for us a shop- so why buy this insurance? AVOID
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
