We pay for insurance coverage through Shipstation. We had a package that FedEx lost and Shipsurance told us we needed FedEx to deem it a loss before we could be paid out on the claim. So we did that, which means the package will be marked a loss and we would get our reimbursement from Shipsurance. When we provided photos we use a packing tape that has just our logo on it, and they denied the claim because it "alludes to the contents." No where in their policy does it specifically call out branded packing tape, but instead they have a clause that can be used to essentially deny any claim because Shipstation also uses branded shipping labels. I am willing to bet we spend $20K annually with Shipsurance and they've been the worst to deal with. I had better luck dealing with FedEx than I did this company.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
