So I had to mail a package that contained an expensive laptop, clothes, and other items. Therefore I chose to pay for shipsurance just in case anything happened and to make the delivery fast and secure. But even though I paid so much for the insurance and fast delivery, I had a terrible experience with delivery. The package was completely damaged, there were signs of the package being tampered with, items were missing, and everything was soaked In water. The computer was completely damaged and so I put in a claim for my damaged and missing items. However shipsurance basically tried to claim that it wasn’t covered?? What was the point of shipsurance then?? I don’t understand at all what they meant as to how it wasn’t covered at all?? The laptop is COMPLETELY unusable and I am MISSING items! This is absolutely the worst customer service I have experienced!! I truly am baffled by how they are trying to tell me that nothing is covered. I would give this experience NEGATIVE stars if I could but one star is unfortunately the lowest I could go. So if you are considering to buy insurance to cover anything important be cautious of this company! Nobody has been trying to help me and I have been getting turned down. I am looking to take further action because this is completely unacceptable.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
