I read the fine print carefully before using this sketchy company. I shipped a phone that was lost in the mail. I met all the requirements for reimbursement. ShipInsurance won’t pay. Requiring documents like trade in agreement that don’t exist and were not part of the insurance contract terms. Pursing my claim against ShipInsurance through legal channels since there’s no basis for requiring extra unnecessary irrelevant documents. BEWARE. UPDATE: The reply from Shipsurance (below) tells me to contact my claims rep. However, I do not have one. I purchased Shipsurance insurance coverage through Pirate Ship. So there’s no claim number, no claim rep, no toll free number or customer service. Everything goes through PirateShip, giving ShipInsurance a layer of insulation. I do have a lot of frustration and wasted time. Shipsurance has my phone number and I would like to be contacted by phone.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
