I cannot begin to say what a joke Shipsurance is. DO NOT USE THEM IF YOU WANT TO BE PROTECTED.UPS damaged a motorcycle engine that was shipped. They took no care of it even though fragile was all over the box. It was very well packed and protected andof course if not handled properly damage will happen. Looks as if UPS dropped it off the back of their truck a couple of times and rolled it around.Emma Rodgers at Shipsurance wanted us and/or the customer to get quotes from a couple of motorcycle shops to see if the engine can be refurbished. Keep in mind the customer bought a brand new engine....Why should we refurbish it for the customer? That's not what was purchased. Motorcycle shops did not want to get involved and if they were to they wanted to test the engine to find out the damage. That is very costly to do considering the labor and installation involved, along with trying to take time out of our day dragging around a motorcycle engine. In short, impossible to do. Emma also asked what we think it's worth to sell it as is. Can't do if we don't know the all the damage and that's besides the external damage that can be seen since it's a motorcycle. We sell them new, not fix or refurbish them and don't sell used or refurbished items.They are trying to deny the claim. Why buy insurance? The engine is over $5000 and insurance was purchased for protection from damage during delivery. They wanted many hoops to jump through to even file the claim and then deny it???? This a an absolute joke of a company and a fraud. If I could use more colorful words on here to emphasize how bad they are I would. DO NOT USE THEM FOR INSURANCE COVERAGE! You will just waste your money and jump through many hoops just to get your claim denied. We will be looking into all legal avenues to take and make them responsible for this.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
