I just started the process to file my first claim and it's clear that they (and USPS) assume that I am lying. I dropped my package in the mail collection box in my neighborhood as I have been for months, and for some reason this package was not scanned in and is showing that the post office has not received the package and only a label has been created. For 2 weeks I have been trying to get some level of an informative response from USPS to no avail. Today when I filed my claim Shipsurance responded saying I need proof that the package was received and I need to reach out to USPS. If I had proof the package was received, I would be talking to the post office not Shipsurance. It's unfortunate that most of these shipping applications use Shipsurance. I don't have confidence that Shipsurance will refund the product I lost. I may have just as well saved the money I spent on insurance to also save myself of the headache of filing a claim for a shipment no one believes I shipped. But now here I am, and I need the value of my product back, so I will continue to fight for my refund.Even the "customer service" responses to these complaints show that customer service is not a priority for ShipSurance.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
