I have called Shipsurance and they have told me to expect a call about a claim denial. It was done through Pirateship and they did not convey the exact details of the damage and the followup detail to questions that I provided. I was told a couple of times by Pirateship and Shipsurance that someone would be contacting me to understand the details of the claim. I have made repeated calls to them and the person who is the representative is always “out of the office”They have a horrible claims department and are not diligent in investigating the claims. They do not follow back up with customers and do not care to reimburse a customer for clear damage that occurred in shipping. They are the worst! Do not ship anything of value with them! They will not pay if there is any shipping damage. They are a scam and will only take your money.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
