I wish I could give this company no stars! I am an Etsy/Shopify seller of handcrafted items and have always insured all of my packages. As we have expanded to Amazon selling, we had to stamp our company name on the box for a non-generic listing. The small stamp is just the company name and is no different than the company name on the return label. However, we recently had to file two claims for damaged shipments. After jumping through all the Shipsurance hoops, the claims were “closed/denied” due to “manufacturer packaging indicating contents”. No terms in their policy or their communications clearly indicate that the Company Name stamp on the box was the reason for claim closure/denial. I had to search seller forums to learn Shipsurance is denying claims when a company name is on the shipping box, packaging tape, return labels, etc. There were even customer stories of Shipsurance denials due to “Fragile” and “Fragile/Glass” stickers shared in seller forums as well. Our company name in no way indicates contents of the package. We are a small family owned business that handcrafts various home decor, furniture, gifts, etc. Furthermore, I’m not sure the relevance of a contents indication when the package is DAMAGED not stolen/lost. Adding insult to injury, all communications with this company have been rude and disrespectful with absolutely no concern or regard for customers.I would highly recommend avoiding this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
