Item arrived to my customer completely shattered, with packaging damage. Shipsurance denied the claim because "the packaging was the original manufacturer packaging or alluded to the contents of the package." However, this was a hand-made item sold through Etsy, and the box had the shipping label and a fragile sticker on it. When I asked for further help or an explanation, I received the initial email again. When I called for help, I received a voice-mail. I'm currently waiting on them to email me back, as I wrote them again to dispute that the package alluded to its contents or was "the original manufacturer" packaging. I paid for insurance and can't even get customer service to speak to me or send something that isn't a canned response.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
