Shipped a computer through a third party computer selling website and they insured it with Shipsurance. Customer returns it for whatever reason and sends it back through ups, but when I receive it the computer is completely decimated, clearly due to a lack of fragile handling during shipping. I file a claim, spend nearly a month going back and forth with these people with photos and documents, only for them to close the claim because i shipped it in a computer CASE box (it wasn’t even the same case as the one i used for the computer). What was i supposed to do? Slap a label on the actual computer and send it that way? Since then I’ve sent several messages on what I should do now, since I’ve literally lost a 850 dollar computer with no compensation, and they refuse to answer me. Absolute sham of a company.Edit: They reached out and helped me out, thanks.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
