I used pirateship that uses shipsurance. It's a TOTAL FRAUD! You will never be paid. It will never end. It's always another task, another screenshot, another picture, another document, another excuse for why it's taking so long. When you've completed every absurd quest you're sent on, and they can't find any reason to not pay your claim, they just flat out stop responding.Here is what was sent to them and they are still not paying the claim.I Provided the following:Photos inside and outside of the box from recipient of package.Photos of proper packing materials and box carton from recipient of package.Which includes ample amount of packing peanuts and heavy duty bubble wrap. Roughly 3- 4inches of protection exceeding UPS shipping guidelines.Damaged item pictures - several of them from recipient of package.Screenshots of communication from my Ebay account from the buyer/recipient sighting damage and attesting its non repairable.Receipts/Invoice/Screenshots of the purchase amount of shipping and insurance through Pirateship.Receipts/Screenshot of actual withdrawal of funds from my credit card on file that paid for the purchase amount of shipping and insurance through Pirateship.Screenshot of of tracking information showing delivery..Screenshot of the Sale transaction and invoice from Ebay showing the amount the item sold for. Matching what the insured amount. $700.00An affidavit written and signed by me that I spoke with the manufacture at their 800# with the date and time and was informed that since I did not originally buy the machine directly from them, I am not their customer and they will not put anything in writing. Also since the manufacture of the machine only deals with clients with corporate accounts. They do not make repairs and do not sell parts.Now as of 6/21/2023 they requested and now have additional screenshots of attempted written communication with the manufacture of the machine, reinforcing my written affidavit provided weeks ago. (again I am NOT THEIR CLIENT and did not purchase this unit directly through them nor do I have a corp. account with them) requesting "something on their letterhead for a repair estimate" dated 6/15 and again for 6/21.Screenshots of the Replacement price of the machine today from 2 separate vendors. Grainger and Zoro. Ranging from $1,900.00 to $4,500.00.Resent all email correspondence and Multiple attempts of contact with Pirateship chat support and emails when Pirateship stopped responding to my claim for 8 days.Written request for Pirateship to move claim along.Notice that customer initiated a chargeback and is attempting to force a return ship. Please note:the box is still with the recipient and has NOT been shipped back. ..Screenshots of my ebay account showing the Claim. The return request. Funds reversed and on hold in my account.Almost 3 weeks now and still asking for more information. How about just pick up the box and inspect it yourself like reputable companies like UPS or Fedex? That would have been way too simple I guess.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
