Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.In response to response. Only after we left truthful review did you pay the recent claims. The company then proceeded to send me a letter stating they would no longer insure my packages.Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
