EDIT: It is now Dec1st and according to Pirateship my claim is still in review. I submitted my initial claim on 11-9 in spite of Shipsurance response that the claim was settled 11-29After submitting an absurd amount of required evidence including invoice, payment, screenshots of entire conversation between me and buyer, tracking number, detailed list of items and damage, photos of the damage, photos of all sides of the box and photos of the packaging Shipsurance then asked for screenshots of the listing. Then a week later requested a picture of the items in the same picture even though they have them individually. Keep in mind, my buyer is already annoyed that they have not been reimbursed yet (at the suggestion of Pirateship) and I keep bugging them for pictures. I put in a claim three weeks ago. They claim to settle claims in a couple days. It has taken me hours of my time to gather all the evidence. Shipsurance, the carrier broke my stuff, I paid you to insure it, the claim needs paid in a timely fashion without requiring a novel. Pirateship damaged claim ticket #6881
Claim your business profile now and gain access to all features and respond to customer reviews.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
