AVOID THIS COMPANY. THEY WILL ADMIT TO CHARGING YOU FOR COVERAGE THAT THEY DON'T PROVIDE!!! CHECK BBB COMPLAINTS BEFORE USING. I WISH I DID.I just used Shipsurance for the first time through Shopify. We insured a package for $2500 & it was bent by UPS in transit. We submitted a claim to Shipsurance and they denied it due to us using packing tape with our Company name on it. I don't know what using tape to promote our small business has to do with UPS bending our package. I talked to Emma from Shipsurance support and she told me "In order for coverage to trigger it must be shipped in accordance with the policy. In your scenario coverage never triggered due to the packaging." So she is admitting that they charged me for a coverage that was never actually provided to me or the customer. It was never "triggered." This is very deceptive business practice. I do not understand how Shopify would have Shipsurance as their insurance provider. Very, very disappointed in Shopify as well as Shipsurance. They just stole from a small business coming up on holiday season.Rebecca - Thank you for the review. Based on the details you provided in this review, it is unfortunate that you shipped an excluded item. We are happy to walk you through the coverage terms and explain risk mitigation techniques. That being said, we are happy to review the claim and see if we can help!This is the response from Shipsurance. They do not acknowledge that they charged me for coverage that was never "triggered." I did not ship an excluded item. I shipped photos that were damaged, but happened to have my company's logo on the box. They will avoid paying claims for various reasons.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
