Shipsurance and Shopify need to be held accountable for deceptive business practices as it relates to shipping insurnace. Shopify OPENLY encourages shop owners to custom brand their packaging to promote their business. A great idea until UPS damages, mishandles, or lost your package. At that point Shipsurance will dip into the T&C pool to hit you with "The outer shipping carton was either the manufacturer's packaging or it alluded to the contents." I can tell you that a piece of packing tape with our logo on it is no different than a package with just a return label with our company name. UPS treats it exactly the same. (Like it is chucking wood on a fire)If Shopify wants to promote branded packaging as a leg up for your business that is fine but it should revisit its contract with Shipsurance and remove exclusions from coverage that contradict their own promoted strategies for customers (shop owners). This is the deceptive part and a complete misrepresentation of services provided to shop owners. (Maybe a disclaimer directly in the portal warning shop owners that branded packaging will not be covered by the third-party insurance provider???)Given the number of instances it is not unlikely that this as well as other similar deceptive practices result in some form of legal action. Shopify and Shipsurance could get out ahead of this but it is likely they will not. Shipsurance do not bother replying to this review with a smart alek comment like I have seen on other posts. You can call direct (and it better be someone other than a mouthpiece) or don't call. I do not expect a resolution because anyone that can resolve this does not care to do so.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
