Edit: Shipsurance you replied at the bottom to reach out but did not provide details on how to do that. Please reply with an actual way to move this forward. Emailing your generic info email is not helping me to resolve this issue.Shipsurance should be absolutely ashamed for their decision to deny my claim. I sent a package with an extremely precious baby gift to a friend. This was something I had been saving for a long time, and I insured it because it was so important to me. It was destroyed in a fire at a UPS distribution center, and so badly ruined they did not even return the remains to me. Shipsurance denied my claim because I could not show that it was purchased within 60 days. I provided receipts from when I purchased it back in 2020, and I even had photos of the items. The cause of damage could not be more cut and dry - it was literally DESTROYED IN A FIRE and UPS took full responsibility, but Shipsurance will not take responsibility. It's beyond appalling.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
