As a fan of the creators, I was somewhat let down by my experience with their merchandise. I ordered a hoodie and sweatpants as my first purchase, and after two weeks, they finally arrived. They looked great in person, but I faced some issues. The hoodie had a zipper problem, getting stuck halfway on the design, and the sweatpants were too baggy for me. I reached out to customer support, and while Georgia was friendly, the response time was a bit slow, which could affect your return policy. I asked for a replacement hoodie and a different size for the sweatpants. Georgia requested a video showing the hoodie issue, which I provided, and she agreed to help with the hoodie but didn’t accommodate the size change for the sweatpants. I’ll have to place a separate order for that. Overall, the experience wasn't as smooth as I hoped. The return process can be a hassle, as the refund service is only available in certain countries. I was left without a tracking number since the support didn’t respond. Fortunately, I managed to return the items and received a replacement hoodie. Georgia was incredibly helpful and even issued a full refund, which was a pleasant surprise. In the end, I'm satisfied and plan to order more soon.
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