I am extremely disappointed with Shoe Carnival’s handling of my order.I placed order #815152321, was charged in full, and never received the item. Despite this, customer service claims the package was “successfully delivered” and has refused both a refund and a reshipment, offering no meaningful proof of delivery or resolution.I thoroughly checked my address, confirmed with everyone in my household, and contacted neighbors. No package was received. Shoe Carnival’s response was essentially, “It says delivered, so we’re done,” leaving me without merchandise and without my money.This experience feels careless and dismissive of the customer. When a company takes payment but does not ensure the customer actually receives the product—and then refuses to help—that is unacceptable.I am now forced to dispute this charge with my bank and escalate the issue further. I would caution others to be aware that if something goes wrong with delivery, Shoe Carnival may not stand behind their order
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