After reading these review's, I was concerned about my order. I accidentally ordered the same pair two times. Knowing it was my fault I contacted Shoe Carnival via chat. The AI message sent me to a real person chat.It asked my phone number, three minutes later I received a call from the Manager.She told me she would send a free return label email. It was a great experience ordering and return. The separate shoe order came in 2 days.
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