Giving them two stars because my order was received in a timely manner and the shoes were as expected. The problem was when I made a return and received no money back.I followed Shoe Carnival's return guidelines to the letter. Used their provided return label, handed the package off to the carrier, tracked the delivery back to their warehouse until I saw on their own website that the return had been received. I waited patiently for about a month, but after receiving no refund contacted their customer service. I was told my refund had been canceled because I hadn't sent the shoes back. When I pointed out that their own website showed the return had been received, their response was that they needed to see more proof and that I would have to upload a copy of my shipping receipt.I couldn't tell if their customer service agent was giving me the runaround on purpose, or if he was so poorly trained that he didn't know how to view a return on the Shoe Carnival website. Either way it was totally unacceptable.
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