I'm gonna condense this store as much as I can. Bought a pair of shoes - Shoes A. They were good for what they were and wore them for my job for about a 6 weeks. The sole started falling off so I called and told them. Shoes A were covered under a manufacturing warranty and I was able to exchange them. Instead of getting another pair, I decided to change up and got Shoes B. I received them and unfortunately, they were too small. But luckily they have a 30-day, no-hassle guarantee that allows you to exchange them for the correct size. When I call, they, of course, say that it's no problem and go to give me a return label. But alas - these shoes were purchased over 30 days ago. I try and try and TRY to explain that no, these are only around 14 days into the 30-day guarantee (it took me a while to start the exchange process due to my hectic work schedule). They told me I was pushing 60 days past. Turns out they were using Shoe A as the date of purchase. Meaning that the VERY MOMENT they sent me Shoe B, I was already PAST the 30-day guarantee window. I called them and refused to hang up until I spoke to someone higher. I stayed on the phone for an hour going round and round. They only reiterated that it was past the 30 days and they couldn't help. Never mind I didn't want a REFUND. I WANTED the shoes - I just wanted them to FIT. Add to that - when I explained this to the HR guy at my work, he yelled at me for bad-mouthing them and wouldn't help me. I now have a $100 pair of shoes that don't fit. Money is tight enough without this horrible loophole they used to get out of honoring their guarantee. This company failed miserably and I deserved better.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shoes For Crews - The Shoe That Grips. Slip resistant shoes, work shoes, work boots, clogs and overshoes. Ranked #1 for slip resistance.
