got bought the Earth hoodie for Christmas and the quality of the fabric itself feels super nice but unfortunately the stitching and sizing are not.the first hoodie we got was 2XL and was more like an XL, and when placing my hand in the pocket for the first time the stitching ripped slightly. it was returned at our expense (£15) as my girlfriend didn't tell them about the rip and only that the size was wrong which was our mistake. this was returned sometime between Boxing Day and new years, and a new hoodie was ordered straight away.The second hoodie arrived on the 9th of January which is a good delivery time, especially during the holidays and is within what is stated on their website, after ordering a size up the hoodie fitted okay, still a bit snug but okay. unfortunately, this one's pocket was even worse, I had already expected that the pocket might rip again so I put my hand inside and it ripped immediately with not much force at all.the fact that we have had the same pocket rip with 2 hoodies that are different sizes leads me to believe this is a widespread problem.their support seems to have improved massively looking at some other reviews on here they did reply within the hour and have done a full refund on the second hoodie without asking for a return, although I can't comment on whether shipping would also have been refunded as we bought a couple of other things with the second hoodie and qualified for free shippingoverall it's a real shame because their YouTube channel and the quality of their posters and calendars are amazing.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more
